COVID-19 Procedures

We’re so excited to be opening our doors to our loving guests in a healthy and reduced capacity. Please take a moment to look over the following COVID-19 procedures regarding candle pick-ups/refill drop-offs, and future workshop reservations! 

 

Current Stores Reopened: Berry Hill | Birmingham | Boston | Charlotte | Georgetown | Madison | Philadelphia | Reston

Please note new hours: Thursday & Friday 12-8pm, Saturday 11-8pm, Sunday 12-6pm (Madison closes at 6 pm every day)

Berry Hill Phone : 615-630-7135

Birmingham Phone: 205-502-7059

Boston Phone: 857-317-4912

Charlotte Phone: 704-497-6099

Georgetown Phone: 202-450-4436

Madison Phone: 608-283-9431

Philadelphia Phone: 215-278-2307

Reston Phone: 571-926-8496

Permanently Closed: Austin, TX

It is with a heavy heart that we must announce the closure of our Austin location. The Covid-19 virus has caused financial hardships that we are unable to bounce back from. The team there has done an incredible job maintaining an excellent experience and a beautiful store over the last year. We are incredibly thankful for all the work they put in and the excellent customer relationships they created. 

If you had a candle at the shop, keep an eye on your inbox! We’re sending a message soon to get the necessary shipping address from you. If you had a gift card for a future workshop at this location, we will be refunding those to the original method of payment in the coming weeks. For additional Austin specific questions, please reach out to hello@thecandlebar.co 

Candle Pick-Ups From Previous Workshops:

Your candle creations are so eager to break out of quarantine and make their way home to you! If you’d like to swing by the shop for a contactless curbside pick-up or to bring your empty vessels by for a refill, just put your car in park and give us a call! Let our team member know the make, model, and color of your car and we’ll bring your candle out to you or have you pay for your refill over the phone and place your empty vessel on the hood of your car. This will allow our team to remain 100% contact-free - safety first! 

If you’d like to arrange to have your candle shipped to you, that’s an option too! Just call the shop to pre-pay for shipping and give us your address - we’ll get your candle babe in the mail in no time! 

 

Things To Note For Future Workshop Reservations:

With your help, we’ll all be enjoying custom candle pouring workshops and gift shopping in the safest way possible! We can’t wait to see you soon! Our team members and guests are at the root of what we do, thus their health is of utmost importance. With that being said, we have reduced our overall class size by 50% for the time being. We are working diligently to keep up with the ever-changing guidelines and recommendations put in place by the CDC in an effort to keep our staff and patrons as safe, happy, and healthy as possible during this time. 

What we’re doing: 

  • Our staff is participating in daily health screenings including temperature and symptom checks. If our employees feel ill or have been exposed to someone who has tested positive for COVID-19, they are not permitted to come to work. 
  • Employees are sanitizing all high-traffic surfaces every 2 hours. These cleaning procedures include bathrooms, workshop areas, retail areas, cash wrap surfaces, door handles, fragrance bottles, workshop supplies, etc. 
  • All employees are required to wear gloves and masks throughout the duration of their shifts. 
  • We have suspended all BYOB and bar services during this time to eliminate the spread of germs via drinkware - your acceptance and understanding of these new guidelines is greatly appreciated! 
  • We are allowing BYOB during this time but to minimize the spread of germs we ask that you allow us to sanitize bottles and cans upon entry to the shop. We will provide disposable drinkware and we ask that you dispose of them on the way out.
  • Eliminating the use of aprons during workshops.
  • Replaced all applicable workshop supplies with single-use products.

What we need from you: 

  • If you feel ill or have been exposed to someone who has tested positive for COVID-19, we ask that you reschedule your booking for a later date. We’re super flexible with our cancelation policy at this time - let us help you! 
  • We are only allowing those with nose/mouth coverings into our stores. Please come prepared by bringing your own mask.
  • Gloves will be given to each patron who enters & must be worn until exiting our stores.
  • We have sanitization stations located outside our doors so that you can open the door of the shop safely - please use them! 
  • Upon entering, please wait for a team member to check you in and show you your seat for any scheduled workshops. 
  • Maintaining social distance between our team members and other guests is your responsibility. Our staff will kindly remind patrons of this, and other requirements. Please note that we reserve the right to ask those who are not adhering to these safety measures to exit the store. 

With your help, we can reduce the introduction of new germs to our space while still having a great time- it’s a win win! Any questions, comments, and concerns can be directed to hello@thecandlebar.co . Please note we are operating with minimal staff at this time.